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By accessing our website, requesting a quotation, placing an order, or purchasing our products, you agree to these Terms and Conditions.
Please read them carefully before using our services.
Box Vio provides custom packaging products and printing services for businesses and individual customers.
Our products include custom printed boxes, paper bags, stickers, labels, inserts, tags, cards, pouches, paper tubes, and other packaging materials.
All products are manufactured according to the customer’s approved specifications, including size, material, printing, design, quantity, and finishing requirements.
We reserve the right to refuse or cancel orders that violate applicable laws, involve unauthorized intellectual property, or cannot reasonably be fulfilled.
If we cancel an order, we will notify the customer and issue any refund required under our policies and applicable law.
Box Vio makes reasonable efforts to provide accurate product descriptions, specifications, images, and pricing information on our website.
However, product appearances may vary slightly depending on printing methods, materials, manufacturing processes, and individual screen settings.
Customers can request customized packaging based on their preferred:
Product dimensions and shapes.
Packaging materials and thickness.
Printing colors and artwork.
Box styles and structural designs.
Surface finishes and coatings.
Order quantities and production requirements.
Customers are responsible for providing accurate specifications before approving their orders.
We recommend confirming all product requirements with our team before making a payment.
Box Vio provides customized quotations based on each customer’s packaging requirements.
Pricing may depend on product dimensions, material selection, printing specifications, finishing options, order quantity, and delivery requirements.
All quoted prices are subject to the conditions stated in the quotation.
Additional charges, including applicable taxes, special delivery fees, and optional services, will be disclosed before the customer confirms the order.
Any changes requested after quotation approval may affect the final price.
Customers must review and approve the updated pricing before additional paid services or modifications are performed.
Customers can request custom packaging through our website, contact forms, or customer support team.
To process an order, we may require:
Customer and business information.
Product dimensions and quantities.
Artwork or logo files.
Material and printing preferences.
Shipping and billing information.
Payment confirmation.
Submitting a quotation request does not automatically confirm an order.
An order is considered accepted when Box Vio confirms the order details and applicable payment requirements have been satisfied.
Production begins after the required specifications, artwork, and payment have been approved.
Customers must complete payment according to the terms provided in their approved quotation or invoice.
Available payment methods will be communicated during the ordering process.
Payment processing may be handled by authorized third-party payment providers.
Box Vio reserves the right to delay production until the required payment has been confirmed.
Customers are responsible for reviewing invoices and reporting billing discrepancies promptly.
Any applicable payment charges will be disclosed before payment authorization.
Customers are responsible for ensuring that all artwork, logos, images, text, and other materials submitted for printing are accurate and legally authorized for use.
For suitable printing quality, artwork should generally meet the following requirements:
High resolution images, preferably 300 DPI at the intended print size.
CMYK color mode when required for the selected printing process.
Correct dimensions and bleed areas.
Properly outlined or embedded fonts when necessary.
Clear logos, text, and graphics.
Our design team may provide guidance or assistance with preparing artwork for production.
However, customers remain responsible for reviewing and approving the final design.
Box Vio is not responsible for printing errors caused by incorrect or low quality customer-supplied files when those issues have been disclosed or are reflected in the approved proof.
Before production, Box Vio may provide a digital artwork proof or specification sheet for customer approval.
Customers are responsible for reviewing all details, including:
Spelling, grammar, and printed information.
Logo placement and design layout.
Product dimensions and structural specifications.
Colors and printing requirements.
Material selection and finishing options.
Order quantity and delivery requirements.
Once the customer approves the final artwork and specifications, the order may proceed to production.
Changes requested after approval may result in additional costs or production delays.
Box Vio will manufacture the order according to the final approved specifications.
If an error occurs during manufacturing that causes the delivered products to differ materially from the approved specifications, we will review the issue under our Return and Refund Policy.
We aim to produce printed packaging that closely matches the approved artwork and specifications.
However, minor variations may occur due to printing technology, ink properties, material surfaces, coatings, and screen display differences.
Digital proofs are primarily intended to confirm layout, text, positioning, and general design appearance.
They may not reproduce the exact color or texture of the finished printed product.
Customers requiring more precise color matching should discuss available physical proofs or color matching options before production.
Normal manufacturing and printing variations do not automatically qualify as product defects.
Significant differences caused by confirmed production errors will be reviewed according to our Return and Refund Policy.
Box Vio manufactures custom packaging according to the specifications approved by each customer.
Production begins after the required artwork, order details, and payment have been confirmed.
Production time depends on several factors, including:
Product type and construction.
Order quantity.
Material availability.
Printing and finishing requirements.
Design complexity.
Additional customer requests.
Estimated production and delivery schedules will be communicated during the ordering process.
Any material changes to the order may affect the original production schedule.
Box Vio offers free standard shipping on eligible custom packaging orders within the contiguous United States.
Our standard estimated production and delivery timeframe is approximately 7 to 8 business days after final artwork approval, payment confirmation, and acceptance of all required order specifications.
This estimate includes production and transportation.
Actual delivery times may vary depending on the product, order quantity, shipping destination, and carrier operations.
Large wholesale orders, special finishes, and unusual product specifications may require additional time.
Customers will be informed of applicable delivery charges before order confirmation.
Once an order has been shipped, tracking information will be provided when available.
Customers should review our Shipping Policy for complete delivery information.
Shipping estimates are not guaranteed delivery dates unless Box Vio has expressly agreed to a specific commitment.
If a shipment cannot be made within the applicable promised timeframe, we will provide the notices, cancellation options, and refunds required by law.
Customers may request cancellation before production begins.
If an order is canceled before any chargeable design work, material preparation, printing, or manufacturing has started, the customer may qualify for a full refund.
If work has already started, cancellation requests will be reviewed based on the production stage and costs already incurred.
Any applicable cancellation charges must be consistent with the terms disclosed to the customer before the order was confirmed.
Completed or shipped custom orders generally cannot be canceled, except where applicable law provides otherwise.
Customers should contact our support team immediately if they need to request a cancellation.
For additional information, please review our Return and Refund Policy.
Because our products are custom manufactured, Box Vio does not accept returns for correctly produced products due to changes of mind or customer preferences.
However, customers may request a return review, replacement, or refund if an order arrives damaged, defective, or materially different from the approved specifications because of an error by Box Vio.
Customers should report such issues within 3 calendar days of delivery.
Claims should include the order number, a description of the issue, and clear photographs of the affected products.
If a manufacturing error is confirmed, Box Vio may provide a free replacement, reprint, partial refund, or full refund as appropriate.
Approved refunds are generally processed within 10 business days.
Customers will not be required to pay additional standard shipping charges for replacements resulting from confirmed manufacturing errors.
All requests are subject to our published Return and Refund Policy and applicable consumer protection laws.
We make reasonable efforts to produce and deliver the quantity specified in the approved order.
Minor manufacturing variations may occur during custom printing and production.
If a quantity tolerance is applicable to a specific product, it must be disclosed and agreed upon before order confirmation.
Box Vio will address material shortages or quantity discrepancies in accordance with the approved order specifications and applicable law.
Customers should report any missing items or significant quantity differences promptly after delivery.
All original website content, including text, graphics, product descriptions, website design elements, and branding owned by Box Vio, is protected by applicable intellectual property laws.
Users may not copy, reproduce, distribute, or commercially use our protected content without prior written authorization, except as permitted by law.
Customers retain ownership of their own logos, artwork, trademarks, and other intellectual property submitted for custom printing.
By submitting artwork or designs, customers grant Box Vio permission to use those materials as necessary to prepare quotations, create proofs, manufacture products, and fulfill their orders.
Customers confirm that they own or have obtained the necessary rights to use all submitted materials.
Box Vio reserves the right to reject printing requests involving unlawful, infringing, or unauthorized content.
Customers are responsible for ensuring that their submitted artwork, logos, text, images, slogans, and trademarks do not violate applicable laws or third-party rights.
Box Vio does not independently verify ownership of every design submitted for printing.
Customers agree not to submit materials that contain unlawful content or infringe intellectual property rights.
To the extent permitted by applicable law, customers agree to indemnify Box Vio against reasonable losses, claims, and expenses arising from their unauthorized use of third-party intellectual property or material breaches of these Terms and Conditions.
This provision does not exclude responsibility for Box Vio’s own wrongful conduct.
Customers are responsible for selecting packaging that is suitable for their intended products and applications.
Product suitability may depend on weight, dimensions, handling requirements, storage conditions, and applicable industry regulations.
For packaging intended for food, pharmaceuticals, cosmetics, or other regulated products, customers should confirm any necessary material specifications, safety standards, or regulatory requirements before ordering.
Box Vio will supply products according to the approved specifications and any expressly agreed performance requirements.
We do not guarantee suitability for a specific regulated application unless that requirement has been expressly confirmed in writing.
Customers agree to use BoxVio.com only for lawful purposes.
Users must not:
Attempt unauthorized access to website systems or customer information.
Upload malicious files or harmful software.
Use the website for fraudulent activities.
Interfere with website functionality or security.
Copy protected content without authorization.
Submit false or misleading order information.
Box Vio reserves the right to restrict access or cancel transactions involving suspected fraudulent or unlawful activity.
Box Vio collects and processes customer information to respond to inquiries, prepare quotations, process payments, fulfill orders, arrange shipping, and provide customer support.
We may share information with service providers when necessary to complete these activities.
Our collection, use, and handling of personal information are described in our Privacy Policy.
Customers can review our Privacy Policy at:
https://boxvio.com/privacy-policy/
Our website may use third-party service providers for payment processing, analytics, website hosting, shipping, and other business operations.
These services may operate under their own terms and privacy policies.
Box Vio is not responsible for independently operated third-party websites or services beyond our legal obligations and contractual responsibilities.
Customers should review the applicable terms when using external services linked from our website.
Box Vio aims to provide accurate information, reliable customer service, and products that meet approved order specifications.
However, website access may occasionally be interrupted by maintenance, technical issues, or circumstances beyond our reasonable control.
To the extent permitted by applicable law, Box Vio is not liable for indirect, incidental, or consequential losses arising from website use or product orders.
Nothing in these Terms and Conditions excludes or limits liability that cannot legally be excluded, including liability for fraud, intentional misconduct, or other responsibilities protected by applicable law.
These terms do not remove customers’ statutory rights concerning defective products, refunds, or order fulfillment.
Box Vio may experience manufacturing or shipping disruptions caused by events outside our reasonable control.
These may include severe weather, natural disasters, transportation interruptions, supply chain problems, government restrictions, or other unexpected events.
We will make reasonable efforts to communicate significant delays and provide updated information.
Any cancellation, refund, or delivery rights required by applicable law will continue to apply.
Box Vio may update these Terms and Conditions to reflect changes in our products, business operations, website services, or legal requirements.
Updated terms will be published on our website with a revised Last Updated date.
Changes will not retroactively alter confirmed orders unless the customer agrees or applicable law permits.
We encourage customers to review this page periodically.
These Terms and Conditions are subject to applicable laws and consumer protection requirements.
If a dispute arises regarding an order, customers are encouraged to contact Box Vio first so that we can review the issue and attempt to resolve it fairly.
Nothing in this section limits any legal rights or remedies available to customers under applicable law.
If you have questions about these Terms and Conditions, quotations, payments, or existing orders, please contact us.
Business Name: Box Vio
Website: https://boxvio.com/
Email: sales@boxvio.com
Contact Page: https://boxvio.com/contact-us/
For custom packaging inquiries, please fill out our quote form and share your product requirements.
We aim to provide clear information, reliable customer support, and quality custom packaging services to every customer.