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At Box Vio, we are committed to providing high quality custom printed boxes and packaging products that meet our customers’ requirements. Each order is manufactured according to the selected size, style, material, printing, and approved artwork.
We want every customer to understand our return, refund, and cancellation terms before placing an order.
Please read this Return and Refund Policy carefully before purchasing from BoxVio.com.
Box Vio specializes in custom made and personalized packaging products. These include printed boxes, paper bags, stickers, labels, inserts, ribbons, tags, and other packaging materials.
Since these products are manufactured according to individual customer specifications, we do not accept returns for non-defective custom products.
Returns are not accepted for changes of mind, incorrect customer selections, or products that have been manufactured according to the approved order specifications.
However, customers may request assistance if their products arrive damaged, defective, or different from the approved order due to an error made by Box Vio.
Customers must report damaged, defective, or incorrectly manufactured products within 3 calendar days of receiving their order.
To qualify for a return review, the following conditions must be met:
Claims submitted after the 3-day reporting period may not be eligible for return or replacement, except where applicable law requires otherwise.
If you receive damaged or defective products, please contact Box Vio through our website.
Website: https://boxvio.com/
Contact Page: https://boxvio.com/contact-us/
Include the following information in your request:
Our support team will review the information and provide further instructions.
Do not return any products without prior authorization from Box Vio.
If a physical return is required, our team will provide the return address and shipping instructions.
We carefully inspect custom packaging orders before shipping. However, if a product arrives damaged or contains a manufacturing defect, we will review the issue.
If Box Vio confirms that the problem occurred during manufacturing, printing, or shipping, we will offer an appropriate resolution.
Depending on the circumstances, this may include:
Replacement products will be manufactured according to the original approved specifications.
Customers will not be charged additional production fees or standard shipping fees for replacements resulting from confirmed errors by Box Vio.
Refunds are available only for eligible orders that meet the conditions described in this policy.
A refund may be approved if:
Refunds are not provided for correctly manufactured custom products simply because the customer no longer needs them.
Once a refund is approved, Box Vio will process it within 10 business days.
Refunds will normally be issued to the original payment method. The time required for the funds to appear in the customer’s account may depend on their bank or payment provider.
Customers will be informed if any authorized deductions apply to an eligible cancellation.
Customers may request cancellation before their order enters production.
If the cancellation request is received before any design work, material preparation, printing, or manufacturing has started, the customer is eligible for a full refund.
If work has already started, the refundable amount may be reduced by the reasonable costs incurred before the cancellation request.
Orders that have been completed or shipped cannot normally be canceled.
Customers should contact Box Vio as soon as possible if they wish to cancel an order.
Customers are not required to return defective products unless Box Vio requests a physical return for inspection.
If a return is authorized due to a confirmed manufacturing error or shipping damage, Box Vio will cover the reasonable return shipping costs.
We will provide instructions for returning the affected products.
Unauthorized returns may not be accepted. Customers should not arrange return shipments before receiving confirmation from our support team.
Box Vio does not offer exchanges for correctly manufactured custom products.
We cannot exchange products because of changes in size, design preferences, colors, quantities, or other specifications approved by the customer.
However, replacements are available for eligible defective or incorrectly manufactured products.
Approved replacement orders will be produced according to the original order requirements unless otherwise agreed.
Customers are responsible for reviewing their artwork and product specifications before approving an order for production.
Please carefully check:
Box Vio is not responsible for errors included in artwork or specifications that were approved by the customer.
Minor color variations may occur due to differences in screens, printing equipment, ink, and packaging materials. Normal variations within accepted printing tolerances do not qualify as manufacturing defects.
However, significant printing errors that do not match the approved specifications will be reviewed.
The following products and situations are generally not eligible for returns or refunds:
These restrictions do not limit any rights available to customers under applicable consumer protection laws.
If you have questions about our Return and Refund Policy or need assistance with a damaged or defective order, please contact our support team.
Business Name: Box Vio
Website: https://boxvio.com/
Email: sales@boxvio.com
Customer Support: https://boxvio.com/contact-us/
Please include your order number and relevant details so our team can review your request.
We appreciate your business and aim to resolve eligible product quality concerns fairly and professionally.