Shipping Policy

At Box Vio, we understand how important timely delivery is for your business. Whether you order custom printed boxes, paper bags, stickers, labels, or other packaging products, we work to ensure your order arrives safely and within the estimated delivery timeframe.

We offer free standard shipping across the United States and provide clear delivery information before your order is confirmed.

Please review our Shipping Policy to understand how we process, manufacture, and ship your orders.

1. Free Shipping Across the USA

Box Vio offers 100% free standard shipping within the contiguous United States on eligible custom packaging orders.

Our free shipping service includes:

No additional standard shipping charges.
No hidden delivery or handling fees.
Secure packaging to protect your products during transportation.
Delivery to eligible residential and commercial addresses.

For destinations outside the contiguous United States, including Alaska, Hawaii, and US territories, shipping availability and costs must be confirmed before placing an order.

Any applicable additional charges will be communicated before the customer approves the final order.

2. Order Processing and Production Time

All Box Vio products are manufactured according to customer requirements. Production begins after the order details, artwork, specifications, and payment have been approved.

Our standard process includes reviewing the artwork, confirming product dimensions, preparing materials, printing, finishing, and quality inspection.

Production time varies depending on the product type, order quantity, material, printing requirements, and finishing options.

Customers will receive an estimated production and delivery schedule when their order is confirmed.

Orders requiring artwork corrections, additional customization, or special materials may take longer.

3. Estimated Shipping and Delivery Time

Box Vio aims to deliver standard custom packaging orders within approximately 7 to 8 business days after final artwork approval, payment confirmation, and acceptance of all production specifications.

This estimated timeframe includes manufacturing, order preparation, and shipping.

Delivery times may vary depending on product requirements, order quantities, shipping destinations, and carrier operations.

If your order requires additional production time, our team will inform you of the revised estimated delivery date.

Business days are Monday through Friday, excluding applicable public holidays.

Important: The estimated delivery time is not a guaranteed delivery date unless a specific delivery commitment has been confirmed in writing.

4. Order Cutoff and Artwork Approval

The production schedule begins only after all required order information has been received and approved.

Customers must confirm:

Final artwork and printing design.
Product dimensions and quantities.
Materials and finishing requirements.
Shipping address and contact information.
Payment and order confirmation.

Orders approved after the applicable daily processing cutoff may begin production on the next business day.

Incomplete information or delayed artwork approval may affect the estimated delivery date.

5. Shipping Methods and Carriers

Box Vio works with shipping and logistics providers to deliver custom packaging orders throughout the United States.

The shipping carrier is selected based on the shipment’s size, weight, destination, and delivery requirements.

Large wholesale orders may require freight transportation instead of standard parcel delivery.

Customers will receive relevant shipping information after their orders are dispatched.

6. Order Tracking Information

Once your order has been shipped, Box Vio will provide tracking information when available from the shipping carrier.

Tracking details may include:

Shipping carrier information.
Tracking number.
Shipment status.
Estimated delivery date.

Customers can use the tracking details to monitor their orders during transportation.

Please allow time for the shipping carrier to update tracking information after dispatch.

7. Shipping Delays

We make every effort to complete and ship orders within the estimated timeframe.

However, delays may occasionally occur due to circumstances beyond our reasonable control, including:

Severe weather conditions.
Transportation or carrier disruptions.
Public holidays.
Supply chain interruptions.
Customs inspections where applicable.
Incorrect or incomplete shipping information.
Unexpected production or equipment issues.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to notify you and provide an updated delivery estimate.

Customers with time-sensitive orders should communicate their required delivery dates before approving production.

8. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please verify your:

Full name or business name.
Street address and suite number.
City, state, and ZIP code.
Contact phone number.
Delivery instructions, if applicable.

Box Vio is not responsible for delays caused by incorrect or incomplete addresses supplied by customers.

If an incorrect address is identified before shipment, please contact our support team immediately.

Address changes may not be possible after the shipping carrier has collected the order.

Any additional charges resulting from customer-requested address corrections, redelivery, or rerouting will be communicated when applicable.

9. Damaged Products During Shipping

We carefully prepare and pack custom packaging orders to reduce the risk of damage during transportation.

If your order arrives damaged, please contact Box Vio within 3 calendar days of delivery.

Provide your order number, photographs of the damaged products, and images of the outer shipping packaging.

Our team will review the issue and determine the appropriate resolution.

If shipping damage is confirmed, eligible customers may receive replacement products or a refund according to our Return and Refund Policy.

For additional information, please review our Return and Refund Policy on BoxVio.com.

10. Lost or Missing Shipments

If your tracking information indicates that a shipment has been delivered but you cannot locate it, please contact the shipping carrier and Box Vio.

We will assist with reviewing the available tracking information and investigating the delivery issue.

If a shipment is confirmed lost during transportation, Box Vio will work with the shipping provider to determine an appropriate resolution.

Any replacement or refund will depend on the investigation findings and applicable customer protection requirements.

11. Bulk Orders and Special Shipping Requirements

Box Vio accepts wholesale and bulk orders for custom printed packaging.

Large orders may require additional manufacturing time or specialized shipping arrangements.

Shipping schedules for bulk orders depend on product quantities, dimensions, materials, and delivery locations.

If an order requires special freight services or delivery arrangements, our team will discuss the available options and any applicable charges before final order confirmation.